Today we’re going to address how to make sure your HOLD PLUS equipment is playing at a comfortable level for your customers. The volume of the message playing while customers are on hold is just as important as the content that your customers hear. It’s recommended that you check the volume of your HOLD PLUS equipment periodically to ensure the volume is not too loud or too soft.

Follow these steps to adjust your volume:

1. Locate the HOLD PLUS equipment and the volume knob. Below is the HOLD PLUS HP-8000. The volume knob is called “Output Volume” on the HP-8000. It’s located directly below the “Output Tone” knob on this unit.

2. Call your business using your cell phone and have the call placed on hold. You should then begin to hear your HOLD PLUS production playing.

3. Adjust the volume  to a comfortable level.

4. Keep in mind that there are two audio outputs, an 8 ohm and 600 ohm. 8 ohm is a much louder output, so the volume will need to be adjusted much lower if you are using the 8 ohm output.

If you still need assistance adjusting your volume or have any other technical issues, contact our Technical Department at 1-800-298-2222 ext 231

When a visitor views content in your library, they can comment on it. The next visitor can comment as well, and they may even choose to comment on the previous comment. Once YOU read their comments, YOU can post a follow-up comment and look what’s happening now… conversation.

Sometimes, a visitor will view your post and feel like sharing it with someone else, so they “share” your post and now your knowledge begins to spread beyond the walls of your direct connections. If your knowledge is compelling enough, it could become “viral.” These are basic functions of a blog, or a knowledge library.

I am personally launching a new Knowledge Library within the next couple weeks. I’ll be sure you get the link. I’m using WordPress as the platform and I have a WP developer building a custom format/design for me. You can research blog platforms… there are hundreds of them. I suggest you begin to build a library of knowledge.

Remember we discussed in our challenge to post a short headline in your social networks that will peak the interest of your followers. Within this headline you can place a link to “the rest of the story” and drive traffic to your knowledge library. Think about it… once your visitor is incented to click on your headline and view your library, they now have an open invitation to navigate through your library and learn more… causing your knowledge to build your influence even more. oh yea, one thing to remember… be sure everything you post is accurate and true. Nothing will lose you credibility quicker than bad info…

What makes you different, is that you’ll do this now. Others will wait, watch, consider, and maybe join in at some point. You are where you are now because you are a leader.

Submitted by Mark Bortz

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