Today we’re going to address how to make sure your HOLD PLUS equipment is playing at a comfortable level for your customers. The volume of the message playing while customers are on hold is just as important as the content that your customers hear. It’s recommended that you check the volume of your HOLD PLUS equipment periodically to ensure the volume is not too loud or too soft.

Follow these steps to adjust your volume:

1. Locate the HOLD PLUS equipment and the volume knob. Below is the HOLD PLUS HP-8000. The volume knob is called “Output Volume” on the HP-8000. It’s located directly below the “Output Tone” knob on this unit.

2. Call your business using your cell phone and have the call placed on hold. You should then begin to hear your HOLD PLUS production playing.

3. Adjust the volume  to a comfortable level.

4. Keep in mind that there are two audio outputs, an 8 ohm and 600 ohm. 8 ohm is a much louder output, so the volume will need to be adjusted much lower if you are using the 8 ohm output.

If you still need assistance adjusting your volume or have any other technical issues, contact our Technical Department at 1-800-298-2222 ext 231

Dell’s customer service could charitably described as ‘poor’, but Charlie McCarter was a rare exception.

Thanks Charlie!

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